Refund policy
Return & Refund Policy
At Organisia Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept return requests within 7 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original packaging.
- The item must be in the same condition as received.
- Proof of purchase may be required.
Non-Returnable Items
For hygiene and food safety reasons, opened or partially consumed dry fruits and nuts cannot be returned unless the product is damaged or defective upon delivery.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos of the product and packaging.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed through the original payment method or another mutually agreed method within 5–10 business days.
Exchange Policy
Products may be exchanged if they arrive damaged, defective, or different from what was ordered.
Contact Information
Organisia Store
📍 College Road, Chaman, Pakistan
Thank you for shopping with Organisia Store. We value your trust and support.